Jolimont Endoscopy is committed to providing a safe, therapeutic environment where the rights of the individual are respected.

Patient Rights:

Whilst in our care, all patients shall have a right to:

• Access treatment that has been agreed upon by the patient and the hospital regardless of race, creed and gender.
• Privacy of personal information
• Be interviewed and examined in surroundings which ensure reasonable visual and auditory privacy
• Expect that any discussion or consultation involving their treatment be conducted discreetly
• Refuse to talk to anyone not officially connected to the hospital
• Considerate and respectful care at all times, under all circumstances and with recognition of personal dignity
• Know the identity and professional status of individuals providing services and to know which health care provider is primarily responsible for their care
• Obtain from the practitioner, complete and current diagnosis (to the degree that it is known). The information shall be communicated in terms the patient can be expected to understand.
• Consent, based on adequate information, to be obtained for anaesthesia and the procedure
• Refuse treatment to the extent permitted by law
• Information about the facility’s mechanism for initiation, review and resolution of patient complaints.

Patient Responsibilities:

Whilst patients have rights, they also have responsibilities:

• To provide, to the best of their knowledge and ability, accurate and complete information about past and present illnesses, medication and other matters relating to their health
• To communicate whether or not they clearly comprehend their procedure and post procedure care and instructions
• To follow the post procedure plan recommended by the practitioner, nurses or other allied health professional
• For the consequences of their actions if they refuse treatment or do not follow the given instructions
• To be considerate of the rights of other patients and staff
• To be respectful of the property and health care facility

Jolimont endoscopy is continually striving to provide the highest quality of care for patients undergoing endoscopy. If you have any feedback regarding our services, please inform us – we value your feedback (the good and the bad) All information is strictly confidential and we shall ensure that a patient or person giving feedback on behalf of a patient, shall be in no way affected as a result of that feedback.

Please direct all feedback to The Manager/Director of Nursing.